Customer Care Associate | I.T. Support

Receive problems, concerns and issues from external and internal clients via telephone, email or “chat”; Entertain and provide answers to queries from the general public regarding client services and procedures; Check and monitor status of assigned sites/clients regularly which includes Start-of-Day process and transactions being processed; Evaluate and isolate the problems and provide client with first level solution. Otherwise, escalate the problems to concerned support group/s. He/she classif