Customer Service Executive (5.5 days) [EL]

Assist customers with placing and modifying store or grocery orders via phone, email, or WhatsApp. Respond quickly to customer inquiries and feedback regarding product availability, pricing, and promotions. Demonstrate the ability to effectively cross-sell and upsell products when appropriate. Provide accurate updates on order status, delivery timelines, and manage returns due to cancellations, incorrect orders, or duplicate orders placed on the same day. Collaborate with logistics and inventory