IT Operations Manager

Key Responsibilities (Outcome-Led) IT Service Delivery & Process Excellence Run ITIL-aligned service delivery (incident, request, problem, change) with clear SLAs and rigorous post-incident reviews (PIRs). Oversee L1–L2.5 support teams to ensure efficient ticket triage, prioritization, and resolution within SLA targets. Identity & Access Lifecycle Management Lead end-to-end identity lifecycle automation for employees and applications using Okta (SSO/MFA/SCIM). Enforce strong authentication, leas