Air Export Customer Service Officer

Job Scope - Attend to customers’ inquiry - Prepare and process Air Export booking request - Arrange for collection of cargo at customers’ premise - Provide booking confirmation and flight details to customers - Mange customers’ expectations and complaints - Correspond with overseas offices on shipment status and inquiries - Verify invoices from vendor - Prepare customers’ report Requirement - Proficient in using Microsoft Word and Excel - Able to manage assigned responsibilities independently an