Front Office Agent

JOB PURPOSE: Maximize guests’ satisfaction and retention by meeting their unique needs in a timely and responsive manner. ACCOUNTABILITIES: 1. Handle the check-in and check-out of guests including the processing of their reservations and rooming at the unit level. 2. Handle all guest requests during their stay. 3. Handle all front desk cashiering duties. 4. Organize and implement guest programs/plans that meet guest needs and interest. 5. Assist in handling all reservations activities including