Contact Centre Associate - Healthcare| Shift | Woodlands South

Job Description Handle customers’ enquiries; high volume of calls (not limited to phone calls, email, live chat, instant messaging) Manage protocols (such as fire & emergency) Liaise with other department enquiries and requests; escalation of messages Manage customers’ feedback Make accurate data entry to the CRM System and maintain records. Participate in trainings, tests and audits when required. Pay Package Salary: $2,100 + $400 (Allowance) Yearly performance bonus Working hours (Shift and ro