Customer Service Officer

1. Customer Support & Inquiry Management Handle frontline inquiries via phone, email, WhatsApp, and physical walk-ins in a professional, warm, and timely manner. Provide accurate product information and basic technical guidance on BUZUD medical devices (e.g., explaining how continuous glucose monitoring sensors track glucose or how to operate oxygen concentrators). Assist customers with order processing, product returns, warranty claims, and after-sales support. Manage customer feedback, complai