Customer Service Officers (Many Vacancies)

Outbound Call Associate • Proactive contact and engage customers to gather critical information through survey activities • Meet and achieve the individual and company’s key performance indicators • Acquire a strong knowledge of the products and services, culture and processes • Provide quality customer service and prompt follow-up to customers over the phone and/or email • Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution • Resolve custom