IT Support Engineer (CAT 1, TCP/IP/DNS, East)

Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance. Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues. Work with development and product teams to resolve complex issues and keep stakeholders updated. Meet SLAs for response times and resolutions, ensuring requests are handled on time. Requirements: Diploma in Cyber Security or equivalent. At l